Field Notes · Users avoid Salesforce

No wonder nobody wants to use your Salesforce, just look at your Opportunity

By Johann Furmann, CTA·1 min read·First shared on LinkedIn, 18 Aug 2026

Open an Opportunity. Now try to change the Stage. That's it.

Don't look at your enterprise architecture diagrams. Don't look at your AI roadmap. Don't look at your integration landscape.

Just try to change the Stage.

  • How many legacy fields do your reps have to scroll past?
  • How many validation errors trigger?
  • How many redundant tabs are there?
  • How many components are broken or misconfigured?
  • How many fields are empty, obsolete, or completely decoupled from current business logic?

For most end-users, Salesforce is not your macro-level architecture. Salesforce is that one single screen they interact with 50 times a day.

If advancing an Opportunity Stage feels like solving a complex puzzle, don't be surprised when user adoption and data integrity stall.

Sometimes the highest-ROI project on your roadmap isn't deploying a new feature. It's ruthlessly optimizing the screen.

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