Low Salesforce adoption?

Have you tried combining Org Cleanup, Change Management, and User Training?

One mistake I see over and over again is trying to improve adoption by adding training on top of a Salesforce Org that users already dislike.

If the system is cluttered, slow, inconsistent, or full of little annoyances, no amount of training will make people love it.

Many successful companies understand this principle. When quality drops, they don't just tell employees to "try harder." They refresh the experience. They simplify processes. They fix what's broken. Then they retrain everyone on the new standard.

I think Salesforce should be treated the same way.

Pause major feature development for a couple of sprints. Clean up the Org. Remove unused Fields. Simplify Page Layouts. Fix the annoying bugs. Retire obsolete Automation. Make the system feel fast, consistent, and pleasant to use again.

Then go back to your users and say:

"We've rebuilt this for you."

Now your change management has a story to tell. Your training teaches a better product instead of workarounds. Users feel that something has genuinely changed, rather than being asked to tolerate the same frustrations with a new presentation.

Adoption doesn't come from training alone.

It comes from giving people a Salesforce experience that's worth adopting.