Low Salesforce adoption? Have you tried cleaning?

When adoption is low, the usual explanations come quickly:

• users are not trained enough
• onboarding is weak
• management does not support Salesforce
• documentation is outdated
• change management was poor
• important features are missing

Sometimes that’s true, but often the problem is much more basic: The org simply feels messy.

Users open Salesforce and immediately run into:

• overloaded page layouts
• 15 tabs nobody uses
• broken buttons or flows
• outdated reports
• list views full of garbage
• duplicate apps
• unclear navigation
• missing help text
• irrelevant fields
• old components still sitting on pages
• too many clicks for simple tasks

And after a while, people stop trusting the system.

A proper cleanup and refactoring sprint can have massive impact:

• fix the annoying bugs
• simplify the UI
• remove dead components
• clean up reports and list views
• reduce unnecessary access
• sort apps and tabs properly
• improve naming and help text
• remove friction from daily work

Not glamorous work, not AI and not a shiny new cloud but users notice it immediately.

Because nobody wants to work in a tool that feels abandoned.

PS: Management will never push adoption of a system that already looks broken at first sight.