Your users don’t hate Salesforce, they hate the absolute mess you are forcing them to work with (UX). You make them use page layouts are buried in 150 elements of clutter.
But we don't have the budget to clean, trust me you have! The "Last Used" process is dead simple and cheap.
Go to a few of your average daily users (not managers, and absolutely NOT your power users). Point to the first element on screen and ask:
"When was the last time you actually used this?"
If the answer is "I can't remember" or "Maybe last year"
-> Hide it immediately.
Now repeat for every single element like Field or Button on screen.
Your Safety Net:
Don't get paralyzed by "what-ifs." If you accidentally hide a field that someone genuinely needs and they complain? It takes exactly 30 seconds to drop it right back into the exact same spot.
IMPORTANT: Ignore the Power Users
Your power users love data density and complex workarounds. When you start hiding fields, 1 or 2 of them will complain. Do not listen to them. If you build Salesforce for your top 5% of technical users, the other 95% will quit logging data entirely. Optimize for the average user.
Cleaning up your UX this way isn't glamorous, but it is the fastest way to make Salesforce useful again. Clear the clutter, remove the friction, and win back your team's trust.
Book a free 60-minute Salesforce Technical Debt Audit: a score for Usability and Build Quality, and your top cleanup priorities.