Let's analyze defect that almost hit production. It wasn't a systemic failure, just a perfect storm of human moments:
- One dev had a bad day.
- One tester missed a edge case.
- The BA was swamped.
- The Delivery Architect was out of office.
The result? A sloppy user story got delivered. Most of it was fixed quickly, but a little technical debt remained in the org.
Management asked the standard question: “Can we add more approvals, reviews, or training to make sure this never happens again?”
My answer: No.
We already have guardrails, and they work 99% of the time. But when deadlines are tight, people are tired, and key team members are away, processes break.
The only guardrail that would have prevented this error is: "Nobody is allowed to have a bad day", obviously, that’s impossible.
Instead of chasing a 0% error rate by stacking up endless checklists, sign-offs, and governance layers which only kills your delivery velocity.
We need a different approach:
Accept that a little dirt will occasionally enter the system, and build a healthy cleanup routine to handle it. (Weekly, monthly, quarterly).
The goal shouldn’t be a perfectly pristine org at every moment. The goal is an org that can be cleaned faster than it gets dirty.
Book a free 60-minute Salesforce Technical Debt Audit: a score for Usability and Build Quality, and your top cleanup priorities.