... and you haven't even thought about that button, didn't you?
I’m talking about that legacy custom button at the top of your Salesforce Case layout. The "Verify Legacy ID" button from an integration deprecated years ago. Nobody clicks it. It just sits there.
As a call center manager, it’s easy to overlook visual clutter. But the math on micro-waste is brutal: when 1,000 agents handle 40 cases a day, losing just a single second per interaction scanning past that dead weight easily reaches $55,000 a year in wasted labor.
That is the cost of a new technology pilot, burned on a button that does nothing.
Oh, and by the way? Removing that button costs almost nothing.
In high-volume operations, UI design is financial design. Every pixel must earn its right to be there.
Go look at your Salesforce console today. How much is your "ghost button" costing you?
Book a free 60-minute Salesforce Technical Debt Audit: a score for Usability and Build Quality, and your top cleanup priorities.