No, that's not an exaggeration, Bugs are not acceptable.
If your team has dozens or even hundreds of open high or medium priority bugs sitting in the backlog, something is broken, and it's not just the tickets.
It's the Org.
A messy Org doesn't just slow you down, it manufactures bugs. Old Fields nobody understands. Validation Rules quietly fighting each other. Flows triggering Flows nobody mapped. Every new feature gets built on top of this mess, and inherits it.
So you're not failing to fix bugs fast enough. You're generating new ones faster than anyone can close the old ones. That's why the backlog never moves. A clean Org changes the math entirely!
1. Predictable behavior, fewer guesses
When Fields and automation are documented, developers aren't guessing how something works. Guessing is where bugs are born.
2. No automation fighting itself
One clear path for a record to follow, not five overlapping Flows fighting over the same Field.
3. Confidence to fix root causes
In a messy Org, every change feels dangerous, so people patch around problems instead of fixing them. In a clean Org, they fix the actual cause.
4. Faster root cause analysis
Less time figuring out what broke. More time fixing it.
Zero open high or medium bugs isn't a stretch goal. It's what a healthy Org looks like.
Clean your Org first and watch the Bug backlog disappear, your Users will love you for it!
Book a free 60-minute Salesforce Technical Debt Audit: a score for Usability and Build Quality, and your top cleanup priorities.