Service Cloud Page Layouts are going nowhere

A service center will always need a dedicated UI for its service agents. Here, agents means the people, not the AI.

Why? Because a name should always be in the same place. Same for the Case number, the priority flag, the history. Service agents need standard, easy-to-read layouts they can scan in seconds, not a conversational interface they have to parse.

That's why there will always be a Page Layout, a structured view, a place for everything.

No matter how good conversational AI gets, it won't replace the call center UI. It'll sit on top of it, feed it, speed it up, but the structure stays.